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Customer Service Manager

THRYVE HR CONSULTING | Lekki | NG

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the THRYVE HR CONSULTING with the position of Customer Service Manager - THRYVE HR CONSULTING which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Manager - THRYVE HR CONSULTING below matches your qualifications. Good Luck: D

Recruit, train, and supervise customer service staff. Set performance goals and conduct regular evaluations. Foster a positive and productive work environment....

Responsibilities:

  • Recruit, train, and supervise customer service staff
  • Set performance goals and conduct regular evaluations
  • Foster a positive and productive work environment
  • Resolve escalated customer complaints and issues
  • Develop strategies to improve customer satisfaction and loyalty
  • Monitor customer interactions to ensure quality and adherence to company standards
  • Create and update customer service policies and procedures
  • Implement best practices for customer support
  • Track and analyze customer service metrics and KPIs
  • Generate reports to assess team performance and identify areas for improvement
  • Work with other departments to ensure a cohesive approach to customer satisfaction
  • Communicate customer feedback to relevant teams to enhance products and services
  • Oversee the use of customer service software and tools
  • Ensure the team is equipped with the necessary technology to perform their duties efficiently

Skills and Qualifications:

  • Strong leadership and management abilities
  • Excellent verbal and written communication skills
  • Effective problem-solving skills
  • Ability to analyze data and make informed decisions
  • Strong focus on customer satisfaction and experience
  • Several years of experience in customer service, with a supervisory or management role preferred
  • Bachelor’s degree in business administration, management, or a related field is preferred

Job Type: Full-time

Pay: ₦200,000.00 - ₦220,000.00 per month

Education:

  • Undergraduate (Required)

Experience:

  • Customer Service Management: 4 years (Required)

Location:

  • Lekki (Required)

Information :

  • Company : THRYVE HR CONSULTING
  • Position : Customer Service Manager
  • Location : Lekki
  • Country : NG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Manager job info - THRYVE HR CONSULTING Lekki above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Manager job info - THRYVE HR CONSULTING Lekki in 20-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 20-05-2024

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