Courier Manager

Lopterra Services Limited - Our client is a provider of top notch courier and logistics services and they pride themselves on exceeding client’s expectations through agility, innovation and commitment to responsibility. They also invest in quality training for their staff to filter the company’s vision and ensure a consistent level of high quality service.

They are recruiting to fill the position below:

Job Position: Courier Manager

Job Location: Oshodi, Lagos
Employment Type: Full-time

Job Description

• They are seeking a skilled and experienced Courier Manager to oversee their courier operations and ensure the efficient and effective delivery of parcels and packages.
• The Courier Manager will be responsible for managing day-to-day operations, optimizing processes, and leading a team of couriers to deliver exceptional service to their customers.
• The ideal candidate will have a strong background in logistics management, excellent leadership skills, and a commitment to quality and safety.

Responsibilities

• Oversee all aspects of courier operations, including scheduling, route planning, and parcel sorting, to ensure timely and accurate deliveries.
• Monitor performance metrics and KPIs to identify areas for improvement and implement operational enhancements as needed.
• Ensure compliance with company policies, procedures, and safety regulations.
• Provide coaching, training, and guidance to team members to support their professional development and growth.
• Foster a positive and collaborative work environment that promotes teamwork and accountability.
• Collaborate with the customer service team to address customer inquiries, resolve issues, and ensure a positive customer experience.
• Ensure timely and accurate completion of deliveries, meeting service level agreements and meeting customer expectations.
• Optimize delivery routes and schedules to maximize efficiency and minimize delivery times and costs
• Lead and motivate a team of couriers to achieve performance targets and deliver high-quality service to customers.
• Proactively communicate with customers regarding delivery updates, delays, and any other relevant information.
• Manage inventory levels and ensure adequate stock of packaging materials and supplies to support daily operations.
• Coordinate with suppliers to replenish inventory and negotiate favourable pricing and terms.
• Maintain accurate records of deliveries, including tracking information, delivery times, and proof of delivery.
• Implement quality control measures to ensure the accuracy and integrity of parcel handling and delivery processes.
• Conduct regular audits and inspections to identify and address any issues or discrepancies.

Qualifications

• Bachelors Degree in Business Administration, Logistics, or related field (preferred).
• 3-4 years of proven experience in courier or logistics management roles.
• Strong leadership and interpersonal skills.
• Strong communication skills, with the ability to motivate and inspire a teamExcellent organizational and problem-solving abilities.
• Proficiency in logistics software and microsoft tools.
• Knowledge of transport and safety regulations or standards.
• Ability to thrive in a fast-paced and dynamic environment.
• Valid drivers licence

Why work with our client

• Opportunities for Growth and Development: Our client believes in investing in their employees growth and development through training and development programs to achieve professional goals.
• Meaningful Work with Impact: Joining our client means being part of a team that plays a crucial role in connecting people and businesses worldwide. Every package they deliver makes a difference in someones life or business, and youll have the opportunity to contribute to that impact every day.
• Collaborative and Inclusive Culture: Our client is an equal opportunity employer committed to diversity and inclusion in the workplace. They foster a collaborative and inclusive work environment where every team members voice is heard and valued.
• Competitive Compensation and Benefits: Our client recognizes and rewards their employees hard work and dedication with competitive compensation packages and a comprehensive benefits program to support their well-being.
• Cutting-Edge Technology and Tools: As a leading courier company, they are committed to staying at the forefront of technology and innovation. Youll have access to state-of-the-art tools and resources to help you perform your job efficiently and effectively.
• Strong Values and Ethics: Integrity, reliability, and professionalism are at the core of everything our client does. They operate with the highest ethical standards and are committed to delivering exceptional service to their customers while maintaining a safe and respectful work environment for their employees.

Remuneration
N170,000 ( HMO, Pension)