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Head Of Business And Customer Experience

MDRecruit Agency | Lagos | NG

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the MDRecruit Agency with the position of Head Of Business And Customer Experience - MDRecruit Agency which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Head Of Business And Customer Experience - MDRecruit Agency below matches your qualifications. Good Luck: D

Head of Business Development and Customer Experience. Develop a business plan and sales strategy for the market that ensures attainment of company sales goals,…...

Head of Business Development and Customer Experience.

BUSINESS DEVELOPMENT:

This role has a sales budget attached to it. Performance will be measured by delivery of the sales budget amongst other KPIs

1. Develop a business plan and sales strategy for the market that ensures attainment of company sales goals, profitability and customers’ satisfaction

2. ⁠Drive sales and profitability through effective execution of the Company’s business plan

3. ⁠Conduct research to identify new markets and customer needs

4. ⁠Arrange business meetings with prospective customers such as corporate organizations who would be direct customers of the company’s products, organizations that provide services to prospective consumers etc.

5. ⁠Promote the companys products/services addressing or predicting customers objectives

6. ⁠Prepare sales contracts ensuring adherence to law-established rules and guidelines

7. ⁠Keep records of sales, revenue, invoices etc.

8. ⁠Provide trustworthy feedback and after-sales support

CUSTOMER SERVICE MANAGEMENT

1. Hire and train new customer service agent

2. ⁠Ensure the Customer Care Representatives accurately take customers’ orders via Phone Calls, WhatsApp messages and Instagram

3. ⁠Ensure Customer Care Representatives accurately process transactions via Point of Sales Systems, promptly transfer orders to the kitchen for processing, communicate with customers from the time of taking their orders to delivery

4. ⁠Respond to escalated customer service issues in timely manners

5. ⁠Create effective customer service procedures, policies, and standards

6. ⁠Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis

7. ⁠Plan and implement an effective customer loyalty program

8. ⁠Maintain accurate records and document all customer service activities and discussions

9. ⁠Assess service statistics and prepare detailed reports on your findings

10. ⁠Develop and implement strategies to regain lost customers

11. ⁠Build long-term relationships with new and existing customers

REQUIREMENTS:

1. At least 4 years hospitality Management and Business Development experience.

2. ⁠Social Media expertise

Job Type: Full-time

Pay: ₦250,000.00 - ₦300,000.00 per month


Information :

  • Company : MDRecruit Agency
  • Position : Head Of Business And Customer Experience
  • Location : Lagos
  • Country : NG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Head Of Business And Customer Experience job info - MDRecruit Agency Lagos above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Head Of Business And Customer Experience job info - MDRecruit Agency Lagos in 07-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 07-07-2024

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