Customer Care Officer

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the ErrandPay Limited with the position of Customer Care Officer - ErrandPay Limited which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Officer - ErrandPay Limited below matches your qualifications. Good Luck: D

As a Customer Care Officer at Errandpay Ltd, you will play a crucial role in providing exceptional customer service to our clients within the fintech payment…

Job Overview:

As a Customer Care Officer at Errandpay Ltd, you will play a crucial role in providing exceptional customer service to our clients within the fintech payment space. Leveraging your background in telecommunications, you will bring valuable experience and insights to our team, helping us enhance our customer support operations to meet the dynamic needs of our clientele.

Key Responsibilities

Customer Support:

Respond promptly and professionally to customer inquiries via multiple channels including phone, email, and chat.

Assist customers with account inquiries, transaction issues, and technical support related to our fintech payment solutions. Provide accurate information regarding products, services, and policies to ensure customer satisfaction and retention.

Issue Resolution:

Troubleshoot and resolve customer complaints and escalations effectively and efficiently.

Collaborate with cross-functional teams including technical support and operations to address complex customer issues and ensure timely resolution.

Document all customer interactions and resolutions accurately in the customer relationship management (CRM) system.

Product Knowledge:

Develop a deep understanding of our fintech payment products and services, staying updated on new features, enhancements, and industry trends.

Educate customers on how to use our products effectively, offering guidance and troubleshooting tips as needed.

Quality Assurance:

Adhere to established quality standards and service level agreements (SLAs) to maintain high levels of customer satisfaction.

Participate in quality assurance initiatives including call monitoring, feedback sessions, and training to continuously improve service delivery.

Process Improvement:

Identify opportunities for process improvement and efficiency gains within the customer support function.

Provide feedback and suggestions to management for enhancing customer service processes, tools, and resources.

Qualifications:

A minimum of 2 years of experience in a customer-facing role within the telecommunications industry is required.

A bachelor’s degree in Business Administration, Communications, or a related field is preferred.

Strong communication skills with fluency in English (additional languages are a plus).

Excellent problem-solving abilities with a focus on delivering effective solutions to customer issues.

Ability to multitask and prioritize tasks in a fast-paced environment.

Proficiency in using customer relationship management (CRM) software and other support tools.

Knowledge of fintech payment solutions and industry regulations is desirable but not mandatory.

Core Competencies:

Customer Focus

Communication Skills

Problem-Solving

Adaptability

Teamwork

Attention to Detail

Technical Proficiency

Continuous Learning

Benefits:

Competitive salary commensurate with experience

Health insurance coverage

Retirement savings plan

Paid time off and holidays

Opportunities for career growth and development

Application Process:

To apply for the position of Customer Care Officer at Errandpay, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team folashade@errandpay.com. We look forward to reviewing your application and potentially welcoming you to our dynamic and innovative company.

Job Type: Full-time

Experience:

• Customer support: 2 years (Preferred)

Information :

• Company : ErrandPay Limited
• Position : Customer Care Officer
• Location : Lagos
• Country : NG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Officer job info - ErrandPay Limited Lagos above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Officer job info - ErrandPay Limited Lagos in 29-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.